Is there parking available?
Yes, there are two parkades located on the North side of the building, along 83 avenue. The price ranges from $2.00/hour to $3.00/hour depending on which parkade and they take credit and cash at the machine. There is also free street parking available in the area but might require walking. There are limited handicap parking in the front of the building on 83 ave.
What should I bring/wear to my appointment
You should dress so the area, e.g. shoulder or knee, is exposed or wear clothing that is easy to move in. If you are unsure what to wear, please bring a change of clothes and there will be time during your session to change if the physical therapist deems this appropriate.
What should I expect for my first appointment?
For physiotherapy that does NOT involve BPPV/vertigo/vestibular, we ask for you to show up 10-15 minutes before your assessments start time, to bring your Alberta health care card, photo ID, and any health care benefits you may have (i.e. Bluecross, sunlife, etc.).
If you are attending our clinic for BPPV/vertigo/vestibular there are additional requirements prior to your first visit:
- No vertigo or nausea medication taken prior to assessment
- Come 15-20 minutes early to finish paperwork so it does not conflict with treatment time
- We highly recommend you do not drive home after your first assessment, please bring someone to your assessment. Driving after follow up sessions is based on patient specific responses to treatment, and can only be determined after the first assessment by the physical therapist.
- You can be at the clinic for up to 1.5 hours, but mostly 45 mins to an hour.
- Work is not recommended after treatment but is to the patient’s discretion.
How long should I expect to be at my first treatment?
For physiotherapy that does NOT involve BPPV/vertigo/vestibular, an assessment (first treatment) expect to be at the clinic anywhere from an hour to an hour and a half. For any follow up appointments, plan to be in treatment for 30-60 minutes.
For physiotherapy involving BPPV/vertigo/vestibular, an assessment (first treatment) expect to be at the clinic anywhere from an hour to 2 hours. For any follow up appointments, plan to be in treatment for 45-60 minutes.
Do you direct bill to insurance companies?
Yes, we direct bill to most insurance companies but check with your insurance provider as some may require a prescription to be sent in or do not allow direct billing under your plan. Also, different insurance plans and companies have different amounts they cover, it is always recommended to check with your insurance company. learn more
Who pays for my appointment?
We direct bill to most insurance providers. We also treat Workers’ Compensation Cases (WCB) and Motor Vehicle Accident (MVA) cases. Moreover, we take all forms of payments including credit cards, debit cards and cash. Please inquire at 780 439 4181 for more questions. Please note, our clinic no longer offers AHS-funded physiotherapy, as we are no longer contracted through Alberta Health.
Is there coverage available if I’ve had a fracture or surgery?
Our clinic is no longer contracted through Alberta Health Services. Please call us at 780 439 4181 if you have questions about AHS funding or if you need to speak to a physiotherapist regarding the questions you may have about coverage options.
Are there any programs you offer for disability, low income or temporary relief etc.?
There are possible extensions for individual that meet requirements based on income assessment form, these are very individualized and best answered in person.
Is there wheelchair access?
The building is wheelchair friendly with handicap street parking, handicap bathroom available on the main floor and automatic entrance to the building. There is an elevator located just passed the main staircase that provides access to the second floor. We are located about 30 meters from the elevator down the hall.
Are there transit options?
There are many bus surfaces on Whyte avenue and a bus stop that is down the street on Whyte avenue, taxi services are familiar with our area as well as DATS.
Do you have access to Netcare/ any x-rays, ultrasounds, MRI, CT scan etc. I have had regarding my injury?
No, physical therapists who work in the community do not have access to Netcare. We have the option to get your reports when you sign a consent form with us at the clinic or if you bring your reports to your appointment. If you want the clinic to get all reports prior to your first assessment we are happy to email or fax consents forms for you to sign and get back to us. Reports can take 24 hours up to 2 weeks, depending on the locations
Do you treat Minors?
Some of our therapist do have interest in treating Peds cases. Please call us at 780 439 4181 to inquire further about your specific case. Please note, a consent form needs to be signed prior to treatment, it can be sent through email to be signed or can be reviewed and signed at treatment by the legal guardian. Legal guardians can feel free to attend treatment but it is not required so long as the consent is signed.
Do you offer massage therapy at the clinic?
Yes, we do have massage therapists at our clinic, Lysa Downey, our stellar massage therapist, is part of our team and offers her services right here at our clinic. Her expertise and techniques are a vital part of the comprehensive care we provide to our clients.